Privacy Policy
“VENTONI COSMETICS” Ltd. is a company registered under the Commerce Act of the Republic of Bulgaria, UIC 120043896, with registered office and management address: 3 Osvobozhdenie St., 4960 Rudozem, Bulgaria, which operates the online store www.ventoni.com. The company declares that all personal data is considered strictly confidential and is processed in accordance with the applicable legal provisions governing personal data protection.
In this Privacy Policy (hereinafter referred to as the “Policy”), “VENTONI COSMETICS” Ltd. provides information about what personal data it collects, the legal grounds on which it processes such data, the purposes for which it is used, how long it is stored, to whom it may be disclosed, and what rights the User has in relation to the processing of their personal data.
1. Types of Personal Data Subject to Processing
When using the services of the online store, “VENTONI COSMETICS” Ltd. processes various types of personal data.
1.1. Shopping
The data provided to “VENTONI COSMETICS” Ltd. is most commonly obtained through the order form for goods or other services on the website. This primarily includes data necessary for concluding a purchase agreement.
This data is necessary for processing the order and may be divided into the following categories:
Identification data, including first and last name, and where the purchaser is a legal entity – identification and tax number;
Contact details, including email address, postal address, billing address, telephone number, bank account details and payment information.
Data resulting from the existing agreement, in particular purchased products, volume of services provided and customer segment.
1.2. Visiting the Website or Creating Content on It
When visiting the website, various information is collected, such as IP address, browser settings and preferred language, pages visited and time of visit. Website activity and clicked links may also be monitored in order to personalise the content for the User as effectively as possible and to offer products and content tailored to their preferences.
When visiting the website, cookies are stored in the User’s browser and device and subsequently read. In addition to cookies, data regarding the User’s behaviour on the website, IP address, information provided by the browser, screen resolution, device operating system, its version and language settings may also be processed.
The User may be active on the website and create content, such as reviews of purchased products, descriptions of their advantages or comments. The User is personally responsible for the content they add and their activity on the website. Therefore, Users are advised not to disclose personal data in this way if they do not wish it to be publicly accessible.
The website may contain links to other websites which “VENTONI COSMETICS” Ltd. considers useful and which provide helpful information. Please note that these websites are owned and maintained by other companies and organisations that process personal data in accordance with their own Privacy Policies. “VENTONI COSMETICS” Ltd. has no control over such processing and assumes no responsibility for any data, materials, products or services contained in or accessible through these websites.
1.3. Customer Support by Telephone
If the User decides to contact our customer support by telephone or email, we may process primarily recordings of telephone conversations as well as records of email correspondence.
1.4. Product Availability Notifications
If a product the User is interested in is currently unavailable, “VENTONI COSMETICS” Ltd. offers the option to set up an availability notification. When the product becomes available again, the User will be informed by a message sent to the email address provided, which is processed for this purpose.
1.5. Reviews
After receiving the ordered goods, the User may receive an invitation to rate our services. “VENTONI COSMETICS” Ltd. greatly appreciates all feedback, but it is entirely up to the User whether they choose to submit a review.
If the User submits a review, we may process and provide to the relevant partners the following data:
Contact details, specifically the email address used to send the review invitation;
Data resulting from the existing agreement, specifically the products purchased.
1.6. Participation in Consumer Competitions
“VENTONI COSMETICS” Ltd. may organise competitions through the website in which any User may participate. The winner may be announced publicly, which means that certain information about the winner may be published on the website.
In such cases, the following personal data may be processed:
Identification data, including first and last name;
Contact details, specifically email address and, where a prize is won, also address, postal address, billing address and telephone number so that the winner may receive the prize.
1.7. Consumer Testing or Other Events Organised by “VENTONI COSMETICS” Ltd.
When participating in consumer testing offered by “VENTONI COSMETICS” Ltd., the following data may be processed:
Identification data, including first and last name;
Contact details, specifically email address and telephone number.
When organising various events and activities, the following data may be processed:
Identification data, including first and last name and, where applicable, identification and tax number;
Contact details, specifically email address and telephone number.
2. Purposes of Personal Data Processing
2.1. Purchase
Personal data is most commonly processed for the purpose of performing a purchase agreement and successfully processing an order placed by the User through the website or by telephone.
The email address and telephone number are used to send order confirmations, payment confirmations, electronic invoices, periodic updates regarding the status of the order and, where necessary, other individual communication relating to the specific order.
2.2. Marketing Offers
“VENTONI COSMETICS” Ltd. may send commercial communications regarding products similar to those previously purchased by the User. The User may unsubscribe from such communications at any time. Opting out of marketing communications is free of charge.
2.3. Website Improvement and Personalisation
“VENTONI COSMETICS” Ltd. aims to tailor content to the User and provide products in which they may be interested. For this reason, “VENTONI COSMETICS” Ltd. uses collected personal data to personalise website content and offers.
Marketing offers displayed to the User may be selected on the basis of other information collected over time, depending on contact and demographic data, favourite products and other information relating to the User’s use of the “VENTONI COSMETICS” Ltd. website.
“VENTONI COSMETICS” Ltd. does not carry out fully automated processing that would have legal consequences for the User.
Processing data relating to the User’s behaviour on the website allows “VENTONI COSMETICS” Ltd. to obtain information that may be used to continuously improve the website and make the User experience as pleasant as possible.
Personal data may also be used for statistical purposes, such as monitoring website traffic, measuring advertising effectiveness and testing new website features. Data regarding User behaviour on the website is also important for preventing attacks against the website.
The User may also create certain content on the website. If the User decides to write a review of a purchased product, their personal data may be processed for the purpose of managing and displaying that review.
2.4. Support and Communication
“VENTONI COSMETICS” Ltd. continuously strives to improve the services it provides. In order to respond as quickly as possible to User requests, successfully process orders or resolve potential issues related to the performance of the purchase agreement, personal data must be processed.
Collected personal data is also used for communication with the User and for personalising such communication, including notifying the User about the current status of a request, order or complaint, or requesting additional information where necessary.
2.5. Product Availability Notifications
If the User sets up an availability alert for an out-of-stock product, they will be informed by email when the product becomes available again.
2.6. Evaluation of Our Services
In connection with a purchase, the User may be invited to evaluate the services of “VENTONI COSMETICS” Ltd. In this case, the purpose of processing the data is to determine User satisfaction.
2.7. Consumer Competitions
If the User decides to participate in a competition organised by “VENTONI COSMETICS” Ltd., personal data is processed for the purpose of conducting the competition and, if the User wins a prize, for publicly announcing the winner and contacting them.
2.8. Consumer Testing and Events
If the User participates in a consumer testing programme offered by “VENTONI COSMETICS” Ltd., personal data is processed for the purpose of testing new or existing website system functions.
If the User participates in events organised by “VENTONI COSMETICS” Ltd., personal data is processed for the purpose of planning, conducting and evaluating those events.
2.9. Improving Services
“VENTONI COSMETICS” Ltd. uses personal data for the continuous improvement of its services and for adding new features.
2.10. Protection, Security and Dispute Resolution
“VENTONI COSMETICS” Ltd. stores personal data for the purpose of ensuring User protection and security, exercising rights and legal claims, detecting and preventing fraud, resolving disputes and enforcing agreements.
Personal data may also be processed in connection with inspections by public authorities.
3. Legal Grounds for Processing Personal Data
Personal data is processed to varying extents and for different purposes, as described in Sections 1 and 2 above, namely:
Without requiring the User’s consent, on the basis of the performance of a contract, compliance with legal obligations or our legitimate interests;
On the basis of the User’s consent.
The types of personal data processing that “VENTONI COSMETICS” Ltd. may carry out without the User’s consent depend on the purpose of the relevant processing and the User’s relationship with us – whether they are simply visiting the website, shopping or registering.
Personal data may also be processed where the User is the recipient of ordered goods or when communication is carried out.
3.1. Performance of a Purchase Agreement
When shopping from “VENTONI COSMETICS” Ltd. or submitting an order, an offer to conclude a purchase agreement is created. The agreement is concluded when the offer is accepted by us through the dispatch of the ordered goods.
In order to successfully perform this agreement or another agreement concerning goods and services, “VENTONI COSMETICS” Ltd. requires a significant portion of the User’s personal data entered through the order form.
3.2. Compliance with Legal Obligations
“VENTONI COSMETICS” Ltd. must also comply with certain requirements established under applicable legislation. The User’s consent is not required for processing personal data where such processing is necessary to comply with these obligations.
On this legal basis, “VENTONI COSMETICS” Ltd. processes identification and contact details as well as information regarding User orders.
3.3. Consent
For the purpose of sending commercial communications by email, “VENTONI COSMETICS” Ltd. may process the User’s data on the basis of their consent.
The User may withdraw their consent and unsubscribe from commercial communications at any time.
Consent may also be requested if the User intends to publish a review of purchased goods, sets up an availability alert, participates in consumer testing or another event. In these cases, the User may also withdraw their consent at any time.
3.4. Legitimate Interest
“VENTONI COSMETICS” Ltd. also processes personal data on the basis of legitimate interest in order to improve and adapt its services, determine whether Users are satisfied with order fulfilment and advertise offered goods and services more effectively.
On the basis of legitimate interest in direct marketing, “VENTONI COSMETICS” Ltd. may also send commercial communications regarding products similar to those previously purchased by the User, provided that the User has not objected to such processing.
The protection of the legal rights of “VENTONI COSMETICS” Ltd. and verification of the proper performance of the services offered also constitute legitimate interests. In such cases, all categories of personal data listed in Section 1 may be processed.
Legitimate interest also includes sending invitations to review a purchase or evaluate consumer competitions organised by “VENTONI COSMETICS” Ltd.
4. Disclosure of Personal Data to Third Parties
In most cases, “VENTONI COSMETICS” Ltd. processes personal data for its own purposes as the data controller, meaning that it determines the purposes for collecting personal data, the means of processing and the proper implementation of such processing.
“VENTONI COSMETICS” Ltd. provides personal data to its partners only where necessary for the performance of a purchase agreement, for example for payment processing or delivery, or where prior consent has been given for the disclosure of such data.
Personal data may also be provided to data processors who comply with the applicable legal requirements for personal data protection. These processors handle personal data in accordance with our instructions, and such processing does not affect the User’s rights.
With the User’s consent, personal data may also be transferred to providers of marketing tools for the purpose of displaying targeted advertising on other websites.
4.1. Categories of Recipients
“VENTONI COSMETICS” Ltd. may provide personal data to the following recipients:
Data processors acting for “VENTONI COSMETICS” Ltd. in connection with the performance of a purchase agreement or internal processes and procedures;
Companies providing payment services for the purpose of processing payments relating to the User’s order;
Transport and courier companies for the purpose of delivering ordered products or services and handling complaints, including termination of a purchase agreement;
Suppliers of goods or service centres in connection with complaints regarding goods or services ordered by the User;
Partners responsible for sending commercial communications, who are bound by confidentiality obligations and may not use personal data for any other purpose;
Providers of marketing tools that assist with personalising offers and content;
Providers of communication tools for customer service departments or external call centres;
Partners carrying out customer satisfaction surveys;
Technology and cloud service providers;
Legal or financial representatives and courts for the purpose of processing tax documents, collecting receivables or for other reasons arising from our legal obligations;
Public authorities where “VENTONI COSMETICS” Ltd. exercises its legal rights, for example the police.
If third parties use the User’s personal data within the scope of their own legitimate interests, “VENTONI COSMETICS” Ltd. is not responsible for such processing. Such processing is governed exclusively by the Privacy Policies of the relevant companies and persons.
5. Personal Data Processing Period and Protection
5.1. Retention Period
“VENTONI COSMETICS” Ltd. primarily processes personal data for the duration of the contractual relationship with the User.
Personal data necessary for the fulfilment of all obligations, whether arising solely from the conclusion of a contract or from generally applicable legal provisions, must be processed for the period required by the relevant legislation.
For example, as a data controller, “VENTONI COSMETICS” Ltd. is required to retain User data contained in accounting documents it issues for at least 10 years from the date of issue.
Personal data is primarily processed for the duration of the contractual relationship, i.e. the purchase agreement. It may also be processed for the period necessary to properly fulfil all obligations arising from concluded agreements and generally applicable legal provisions.
As part of providing high-quality customer service, “VENTONI COSMETICS” Ltd. may also process the User’s personal data after the conclusion of the contractual relationship, including for up to 1 year after expiry of the warranty period for purchased goods, for the purpose of resolving potential disputes.
If the User gives consent to receive information about the availability of a monitored product, the consent remains valid until the availability notification is sent or until the consent is withdrawn.
Consent given by submitting a product review remains valid until withdrawn.
If the User participates in consumer testing or other events organised by “VENTONI COSMETICS” Ltd. and provides consent, the personal data is processed for 1 year or until the consent is withdrawn.
In other cases, the personal data processing period depends on the purpose of the processing or is determined by specific legislation governing personal data protection.
After the relevant processing periods expire, the User’s personal data is automatically deleted.
5.2. Protection
Personal data collected and processed by “VENTONI COSMETICS” Ltd. is transmitted in encrypted form using SSL encryption.
This system helps ensure that personal data remains secure during communication between the User’s browser and the server.
The website of “VENTONI COSMETICS” Ltd. and the other systems used are protected by appropriate technical and organisational measures against loss or destruction of personal data, unauthorised access by third parties, alteration and unauthorised disclosure.
“VENTONI COSMETICS” Ltd. periodically improves its security measures and also requires its data processors to demonstrate that the systems they use comply with the General Data Protection Regulation (GDPR).
6. Cookies
“VENTONI COSMETICS” Ltd. also uses cookies to ensure that the website functions properly and that offers are relevant, useful and easy to use.
In order for cookies to be used, the User’s browser must support them. Cookies are a standard tool for storing information relating to the use of websites.
Cookies are small text files that are created automatically when visiting a website and stored in the User’s browser.
The period for which cookies remain in the User’s browser or device depends on the cookie settings as well as the browser settings.
Data obtained from cookies is stored for a maximum period of 1 year.
6.1. Types of Cookies
Cookies used on the website may be divided into two main types:
Session cookies, which are deleted immediately after the website visit ends;
Persistent cookies, which remain in the User’s browser or device for a specified period or until manually deleted.
7. User Rights
7.1. Right of Access
The User has the right to request free information regarding the processing of their personal data – what data is processed, for what purpose, for what period, where the personal data is obtained from and to whom it is disclosed.
7.2. Right to Rectification
If the User discovers that the data processed about them is inaccurate or incomplete, they have the right to request its correction.
7.3. Right to Erasure
The User may exercise the right to request deletion of personal data processed by “VENTONI COSMETICS” Ltd.
This does not apply to personal data processed for the purpose of complying with legal obligations and which must be retained under applicable legislation, for example for the fulfilment of an already submitted order, or for the protection of legitimate interests.
Personal data will also be deleted where it is no longer necessary for the relevant purpose or where its storage is otherwise unlawful under applicable legislation.
7.4. Right to Restriction of Processing
In certain cases, the User may exercise the right to restrict the processing of personal data.
The User may request that selected personal data not be subject to further processing for a limited period of time.
7.5. Right to Data Portability
The User has the right to receive all personal data that they have provided and which “VENTONI COSMETICS” Ltd. processes on the basis of their consent.
For any questions, comments or requests relating to this Policy and the processing of personal data, you may contact “VENTONI COSMETICS” Ltd. at any time for further information.
This Privacy Policy is valid and effective as of 20 November 2021.
